While the pandemic has accelerated digital transformation efforts, research from Deloitte shows that 70% of these types of initiatives fail. This failure can be attributed to underestimating the processes and complexity of digital transformation, lacking guidance and ownership from the top and not knowing how to implement various facets of this journey.
To successfully transform a digital tool into an advantage for a business, you need to possess a digital capability to use technology to improve essential parts of your business. Then, you require a leadership ability to form and compel change in the organization in a streamlined and profitable manner. Lastly, you also need to appreciate that your company can continue to experience barriers in its efforts to change without knowing and understanding the three key elements of digital transformation. So, here are those central elements of that transformation journey that you need to focus on.
While a digital adoption platform (DAP) can assist your company in leveraging technology to help it change, it is not enough. You also need to ensure that the drive for digital transformation also involves continually considering the voice of employees every step of the way. A recent study demonstrated that gaps in talent or skill sets were the main barriers to a successful digital transformation. As this research indicates that employees can inhibit transformation success, you can improve your EX by considering how technology accelerates employee productivity and performance. While technology such as this could assist people in working faster, smarter, and more safely, your business would also need to consider how these tools can change specific job roles and how they could emotionally support employees experiencing these shifts.